This privacy policy applies between you, the User of this Website and The Stair Climbing Company, the owner and  provider of this Website. The Stair Climbing Company takes the privacy of your information very seriously. This privacy  policy applies to our use of all Data collected by us or provided by you in relation to your use of the Website.  

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:  www.  

Please read this privacy policy carefully.  

Definitions and interpretation 

1. In this privacy policy, the following definitions are used:  

Datacollectively all information that you submit to The Stair Climbing Company via the Website. This definition incorporates, where applicable, the definitions provided in the Data
any applicable law relating to the processing of personal Data, including but not limited to
the GDPR, and any national implementing and supplementary laws, regulations, and
secondary legislation;
GDPRthe UK General Data Protection Regulation;
The Stair
we or us
The Stair Climbing Company, a company incorporated in England and Wales with registered
number 08829959 whose registered office is at Office 15 Unit 5 Stour Valley Business
Centre, Brundon Lane, Sudbury, CO10 7GB;
User or youany third party that accesses the Website and is not either (i) employed by The Stair climbing
Company and acting in the course of their employment or (ii) engaged as a consultant or
otherwise providing services to The Stair climbing Company and accessing the Website in
connection with the provision of such services; and
Websitethe website that you are currently using,, and any sub-
domains of this site unless expressly excluded by their own terms and conditions.


2. In this privacy policy, unless the context requires a different interpretation:  

  1. the singular includes the plural and vice versa;  
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules  or appendices of this privacy policy;  
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “including” is understood to mean “including without limitation”;  
  5. reference to any statutory provision includes any modification or amendment of it;  
  6. the headings and sub-headings do not form part of this privacy policy.  

Scope of this privacy policy 

3. This privacy policy applies only to the actions of The Stair Climbing Company and Users with respect to this  Website. It does not extend to any websites that can be accessed from this Website including, but not  limited to, any links we may provide to social media websites.  

4. For purposes of the applicable Data Protection Laws, The Stair Climbing Company is the “data controller”.  This means that The Stair Climbing Company determines the purposes for which, and the way, your Data is  processed.  

Data collected 

5. We may collect the following Data, which includes personal Data, from you:  

  1. name;  
  2. contact Information such as email addresses, address and telephone numbers;  

in each case, in accordance with this privacy policy. 

How we collect Data

6. We collect Data in the following ways:  

  1. data is given to us by you; and  
  2. data is collected automatically.

Data that is given to us by you 

7. The Stair Climbing Company will collect your Data in several ways, for example:  

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;  

in each case, in accordance with this privacy policy.  

Data that is collected automatically 

8. To the extent that you access the Website, we will collect your Data automatically, for example:  

  1. we automatically collect some information about your visit to the Website. This information helps us to  make improvements to Website content and navigation, and includes your IP address, the date, times,  and frequency with which you access the Website and the way you use and interact with its content.  

Our use of Data 

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best  possible service and experience when using our website. Specifically, Data may be used by us for the  following reasons:  

  1. internal record keeping;  

in each case, in accordance with this privacy policy.  

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests.  If you are not satisfied with this, you have the right to object in certain circumstances (see the section  headed “Your rights” below).  

11. When you register with us and set up an account to receive our services, the legal basis for this  processing is the performance of a contract between you and us and/or taking steps, at your request,  to enter such a contract.  

Who we share Data with 

12. We may share your Data with the following groups of people for the following reasons:  

  1. our employees, agents and/or professional advisors – for expert advice and to contact about future  servicing of equipment;

in each case, in accordance with this privacy policy.  

Keeping Data secure 

13. We will use technical and organisational measures to safeguard your Data, for example:  a. we store your Data on secure servers.  

14. Technical and organisational measures include measures to deal with any suspected data breach. If you  suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by  contacting us via this e-mail address: [email protected]

15. If you want detailed information from Get Safe Online on how to protect your information and your  computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.  

Data retention 

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our  systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request  that the Data be deleted. 

17. We reserve the right to retain Data for a period no longer than 7 years following the last transaction with  The Stair Climbing Company.  

18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights 

19. You have the following rights in relation to your Data:  

  1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii)  that we modify, update or delete such information. If we provide you with access to the information we  hold about you, we will not charge you for this, unless your request is “manifestly unfounded or  excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your  request, we will tell you the reasons why.  
  2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.  
  3. Right to erase – the right to request that we delete or remove your Data from our systems.  
  4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in  which we can use it.  
  5. Right to data portability – the right to request that we move, copy or transfer your Data.  
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.  

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of  your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail  address: [email protected]

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may  be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information  Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your  Data changes during the period for which we hold it.  

Links to other websites 

23. This Website may, from time to time, provide links to other websites. We have no control over such websites  and are not responsible for the content of these websites. This privacy policy does not extend to your use of  such websites. You are advised to read the privacy policy or statement of other websites prior to using them.  

Changes of business ownership and control 

24. The Stair Climbing Company may, from time to time, expand or reduce our business and this may involve the  sale and/or the transfer of control of all or part of The Stair Climbing Company. Data provided by users will,  where it is relevant to any part of our business so transferred, be transferred along with that part and the new  owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for  the purposes for which it was originally supplied to us.  

25. We may also disclose Data to a prospective purchaser of our business or any part of it.  26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.  


27. You may not transfer any of your rights under this privacy policy to any other person. We may transfer  our rights under this privacy policy where we reasonably believe your rights will not be affected.  

28. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is  invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to  be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be  affected.  

29. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be  deemed a waiver of that, or any other, right or remedy.  

30. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh  courts.  

Changes to this privacy policy 

31. The Stair Climbing Company reserves the right to change this privacy policy as we may deem necessary  from time to time or as may be required by law. Any changes will be immediately posted on the Website,  and you are deemed to have accepted the terms of the privacy policy on your first use of the Website  following the alterations. 

You may contact The Stair Climbing Company by email at [email protected]

Created on: 24 April 2021 

Created by: C. Persey (document template by Rocket Lawyer) 

Reviewed on: 22 March 2024 

Reviewed by: R. Grover

Next review: March 2025