Rapid Response - The Stair Climbing Company

Rapid Response from The Stair Climbing Company

At The Stair Climbing Company we pride ourselves on delivering a rapid response when required. We are an empathetic company of compassionate employees who will react to a situation accordingly.

With our care home clients we will be with you within 48 working hours of contact and if you need us at home we will rearrange our week to be with you within a week.

If you are an Occupational Therapist with a client who desperately needs the use of the stairs please contact us to allow us to meet your clients needs.

We understand on a personal level the importance of rapid response and the ‘this needs to happen yesterday’ thought process.

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What our clients say

Simon Packford
“Exceptional company, lovely people. I spoke initially with Emma (Persey) about getting a stairclimber for my Mum for Christmas. It was quite short notice as Mum had been bed bound and very ill for a long time, and we didn’t know from one week to the next whether she was going to be around much longer, but we knew this would be her last Christmas, and wanted to do whatever we could to make it a memorable one. I asked anyway and the
answer was a resounding ‘yes’ and we could have the stair-climber over the Christmas period and Mum would be downstairs for a change – what a relief.

I sent some photos so we could be advised which climber would be best, and then Emma’s husband Chris was arranged to come and deliver/train us on the use of the chair just a few days later. Chris was
charming and funny and spent hours demonstrating the chair, showing myself, Dad and my daughter Rosie exactly how to use it, especially the all important not chucking Mum down the stairs by accident!

The whole experience was the complete opposite of the ‘cove-scusic’
‘we’re experiencing higher call volumes than normal’ utter nonsense that has become the world in recent years. The service, guidance, kindness and compassion we received was simply outstanding. It was an honour to meet Chris and Emma and a joy to receive the excellent courteous service they provided.

Sadly, Mum died over the Christmas period, and having informed them of our sad loss, their kindness shone through again, and they were super helpful. As a health care professional myself I have been sharing their details with as many people as I can, who I know will benefit from their dedication to excellence and quality service. I wish the stair climbing company all success, they are one of a kind and deserve an amazing future.

Thank you Chris and Emma, for making Mum’s last week a happy one.”