The festive season is a golden opportunity in hospitality. Christmas parties, special events and visitor attractions bring guests and repeat business through the door. But when events and venues are hard to access, organisers risk excluding a large and valuable audience.
Disabled customers represent a significant spending power. 70% of disabled people will not return to a business after receiving poor customer service, according to Purple Tuesday.
In hospitality and events, physical access barriers can turn valid customers away. Investing in access not only means championing inclusivity but it can be an investment in revenue and repeat custom too.
Luxury hotels and private clubs set the benchmark for guest experience. Iconic venues such as Claridge’s in Mayfair and exclusive clubs like Tramp invest in service and discretion to maintain their standards. For some, these properties are judged on accessibility as much as on cuisine and comfort. Partnering with a specialist access consultant ensures your venue’s service promise is upheld, whatever the level changes in your building.
As the Christmas season approaches, The Stair Climbing Company know how important it is to keep everyone mobile and included in the festivities. When considering access for an event or a building, our mission is to ensure everyone, no matter their disability, can share the same customer experience – entering through the front door and following an inclusive customer journey.
We can support a venue to become wheelchair accessible immediately, whether this be in an emergency due to lift failure, planning an event or preparing for an influx of holiday visitors. With our expert knowledge and our range of ramps and Stair Climbers, we’re here to help ensure safe accessibility for all this winter.
We approach every Christmas hire for venues and events with speed and expertise being able to respond rapidly to emergency situations. Our access expert will visit the premises for a free site assessment so we know the route, the stairs and the right solution. On approval of the quote, delivery and training are given by our expert team or there’s the option for a team member to operate the Stair Climber on your behalf. Long or short term hire solutions are available with a range of payment options available.
This means organisers at hotels, members clubs and events can advertise full access with confidence, increasing ticket sales and cross spend on bars and private hire. Book Stair Climber hire early as dates in December fill up fast.
As Tramp is located in such a historic and listed building, we were so grateful to be introduced to The Stair Climbing Company. Thanks to the Skyline model, we are now able to provide an inclusive experience to all our guests. We couldn’t recommend The Stair Climbing Company more!
The Heritage Network Conference 2025 is one of the most anticipated events for professionals and organisations committed to preserving and promoting …
The newly redeveloped Olympia Estate in London, a significant project aimed at transforming the area into a dynamic hub for …
The OTAC Moving and Handling Show in Cardiff 2025 once again brought together some of the UK’s most innovative minds …
Wheelchair Stair Climbers Improve Access For The National Trust As The Stair Climbing Company Embarks on Access for Everyone with …
Claridge’s, one of London’s premier luxury hotels, has recently implemented an innovative solution to improve accessibility for …
The Challenge: Accessibility Three Storeys Below Ground Five-star hotel, Claridge’s, completed their remarkable underground expansion, a “Mayfair mega …